Privacy Policy for Top Logistics Australia Driver App
Effective Date: April 21, 2025
Top Logistics Australia (“we,” “us,” or “our”) operates the Top Logistics Australia Driver App (the “App”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information.
1. Information We Collect
1.1 Account & Authentication Data
What: Email address, password hash, driver identifier
Why: To securely authenticate you each time you log in and associate your deliveries.
1.2 Location Data
What: Real‑time GPS coordinates, route history
Why:
To display your delivery schedule in sequence
To provide turn‑by‑turn navigation to each destination
To record your actual delivery routes and times for reporting
1.3 Device & Usage Data
What: Device model, OS version, app version, crash logs, usage analytics
Why:
To diagnose technical issues (crash reporting)
To understand feature usage and improve the App
1.4 Camera & Signature Data
What: Photos of Proof‑of‑Delivery (POD) and digital signature images
Why:
To verify completed deliveries
To maintain an auditable record of each drop‑off
1.5 Notifications Data
What: Push notification tokens
Why: To send you schedule updates, alerts, and system messages
2. How We Use Your Information
Deliver Services: Show schedules, calculate optimal routes, verify deliveries.
Improve the App: Analyze crash data and usage patterns to fix bugs and add features.
Communications: Send you important account or system messages (e.g., schedule changes).
Legal Compliance: Retain records as required by law or our contracts with shippers.
3. How We Share Information
We do not sell your personal data. We may share information with:
Top Logistics Australia Back‑Office Systems
– For scheduling, billing, and auditing.
Third‑Party Service Providers
Google (Maps & Places APIs) for mapping and location services
Firebase for crash reporting and analytics
Clients & Shippers
– When required to confirm proof of delivery or handle claims
Legal Authorities
– If required by law (e.g., court order, regulatory request)
4. Data Retention
Account & Delivery Records: Retained for up to 5 years for compliance and auditing.
App Crash & Usage Logs: Retained for up to 1 year to support product improvement.
POD Images & Signatures: Retained for up to 3 years or longer if required by a client contract.
5. Security
We implement industry‑standard safeguards, including:
Encryption: All data in transit is protected with HTTPS/TLS.
Access Controls: Strict authentication and role‑based access for our personnel.
Data Minimization: We collect only the data necessary to operate the App.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your account and associated personal data
Restrict or object to certain processing activities
Port your data in a machine‑readable format
To exercise any of these rights, please contact us (see below).
7. Children’s Privacy
Our App is intended for professional drivers aged 18 and over. We do not knowingly collect data from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll post the new policy here with a revised “Effective Date.” Significant changes will also be communicated via the App.
9. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact:
Top Logistics Australia
Email: privacy@toplogistics.com.au
Address: 1/233 Milperra Road, Bankstown Aerodrome, NSW 2200
By using the Top Logistics Australia Driver App, you acknowledge that you have read and understood this Privacy Policy.